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Refund Policy
Refund Policy
At MaxTool, we always try to give you the best service and smooth digital experience. We know that sometimes things may not work out as expected, and that’s why we have a simple and fair refund policy in place.
This policy is here to protect both you and us, and to make sure everything is clear before you make a purchase. Please read the terms below carefully so you know when and how refunds are given, and what to expect if something goes wrong.
We’re here to help—always!
1. Eligibility for Refunds
We want you to be happy with our service. Here’s how our refund policy works:
- Refunds Are Always Available
You can request a refund anytime during your subscription, not just within a few days of buying it. - Account Issues
If an account you purchased isn’t working properly, we’ll fix it.
But — if the problem continues even after 72 hours of reporting it to us, you can ask for a refund. - Main Accounts Only
If you bought a package with multiple accounts, refunds are given only for the main account(s).
We do not refund bonus or free accounts. - Used Days Will Be Deducted
If your refund is approved, we’ll calculate how many days you used the service.
We’ll deduct the cost for those days, and refund you the rest. - Optional Feature Limitations
If optional features do not work — such as the inability to get the certificate, change account name, or profile picture after activation — the user may apply for a refund of up to 30%.
The refund amount will be calculated after deducting the usage cost for the days already used.
Refund under this rule is only applicable if the subscription is still active at the time of request.
If the subscription has already expired, no refund can be claimed for optional feature limitations.
2. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Wrong Product Purchased: If the customer mistakenly purchases the wrong product or package, no refund or exchange will be provided.
- Bonus Accounts in Packages: Issues with bonus accounts provided with packages are not eligible for refunds.
- Violation of Platform Rules: If a customer violates any rules of our platform, their access will be revoked, and no refund will be issued. Violations include but are not limited to:
- Selling or sharing accounts purchased from MaxTool.
- Logging into additional devices beyond the number allowed.
- Any other misuse or unauthorized activity.
3. Technical Issues
Access is typically provided immediately after purchase. However, in rare cases of technical issues, it may take up to 72 hours to grant access. If access is not provided within this timeframe, the customer may apply for a refund.
4. Refund Process
To request a refund, customers must:
- Email us at support@darkorchid-monkey-754124.hostingersite.com with the following details:
- Detailed reason for the refund request.
- Order ID.
- Date of product purchase.
- Mobile number.
- Once the refund request is reviewed and accepted, the customer will be notified.
- Refunds may take up to 14 working days to be processed and reflected in the customer’s original payment method.
5. Resolution Timeframe
If an account issue is reported, MaxTool will attempt to resolve the problem within 72 hours. Refund requests will not be entertained during this resolution period.
If the issue persists beyond 72 hours, the customer may proceed to request a refund.
6. Changes to the Refund Policy
MaxTool reserves the right to update or modify this refund policy at any time. Any changes will be communicated through our website. Customers are encouraged to review this policy periodically.
7. Contact Us
For any questions or concerns regarding our refund policy, please feel free to contact us:
- Email: support@maxtool.io
- Phone & WhatsApp: +880 1340-236113
Thank you for choosing MaxTool. We truly appreciate your trust and support. Our goal is to give you the best experience possible, and we’re always here to help if you need anything.